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Teenused numbrites

Teenuste baasstatistika kanalite ja asutuste lõikes. Osutamiste arv näitab, mitu korda teenust osutati. Aasta rahulolu näitab, kui rahulolevate klientide osakaalu. Aasta halduskulu näitab teenuse osutamise kulu asutusele. Kliendi halduskoormus näitab, kui palju aega kulus klientidel kokku teenuse tarbimiseks konkreetses kanalis.

Government administration

16

All services across channels

E-selfservice

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
37 432 78.00% 0.00€ - -

State portal Eesti.ee

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
200 006 - 0.00€ - -

Website/ homepage

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
323 23.75% 225 890.00€ - -

E-mail

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- - 0.00€ - -

Telephone

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- - 0.00€ - -

Mail

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- - 0.00€ - -

Counter service at the bureau

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
61 000 68.00% 0.00€ - -

At the customer

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- -25.00% 0.00€ - -

The total statistics of services under the governance area

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
298 761 41.08% 225 890.00€ 0.00h 0.00h

Ministry of Justice (administrative area)

1

Ministry of Justice

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Submission of applications and documents in the Company Registration Portal

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Website/ homepage

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

The total statistics of services under the governance area

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Ministry of Finance (administrative area)

2

Ministry of Finance

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
32 107 72.00% - - -

Submitting e-tenders in public procurements

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
32 107 72.00% - - -

E-selfservice

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
32 107 72.00% - - -

Statistics Estonia

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Consumer price index

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - 165 700.00€ - -

Website/ homepage

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - 165 700.00€ - -

The total statistics of services under the governance area

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
32 107 72.00% - - -

Ministry of Social Affairs (administrative area)

1

Social Insurance Board

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Entrepreneur's applications to the Social Insurance Board

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

State portal Eesti.ee

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

The total statistics of services under the governance area

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

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Arendusprojekt on ellu viidud ja rahastatud Majandus- ja taristuministri käskkirjaga 16.10.15 nr 15-0329 "Toetuse andmine rakendusasutuse tegevusteks avalike teenuste koosvõime loomiseks" kinnitatud "Avalike teenuste koosvõime loomine" programmi raames.