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Teenused numbrites

Teenuste baasstatistika kanalite ja asutuste lõikes. Osutamiste arv näitab, mitu korda teenust osutati. Aasta rahulolu näitab, kui rahulolevate klientide osakaalu. Aasta halduskulu näitab teenuse osutamise kulu asutusele. Kliendi halduskoormus näitab, kui palju aega kulus klientidel kokku teenuse tarbimiseks konkreetses kanalis.

Government administration

15

All services across channels

E-selfservice

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
37 432 78.00% 0.00€ - -

State portal Eesti.ee

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
200 006 - 0.00€ - -

Website/ homepage

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
322 -37.50% 213 620.00€ - -

E-mail

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- - 0.00€ - -

Telephone

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- - 0.00€ - -

Mail

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- - 0.00€ - -

Counter service at the bureau

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
61 000 68.00% 0.00€ - -

At the customer

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
- -25.00% 0.00€ - -

The total statistics of services under the governance area

Osutamiste arv (kordades) Aasta Rahulolu (%) Aasta halduskulu (€) Otsene ajakulu klientidele (h) Kogu ajakulu klientidele
298 760 32.30% 213 620.00€ 0.00h 0.00h

Ministry of Economic Affairs and Communications (administrative area)

7

Road Administration

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
65 000 76.00% - - -

Issuing the document proving the right to drive

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
65 000 76.00% - - -

E-selfservice

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
4 000 84.00% - - -

Counter service at the bureau

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
61 000 68.00% - - -

Ministry of Economic Affairs and Communications

4
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
322 -31.25% 47 920.00€ - -

Funding for the development of public services

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Website/ homepage

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Describing services in the service catalogue

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
322 -37.50% 47 920.00€ - -

Website/ homepage

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
322 -37.50% 47 920.00€ - -

Service search from the service catalogue

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Website/ homepage

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Requesting trainings

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- -25.00% - - -

Telephone

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

E-mail

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

Website/ homepage

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- - - - -

At the customer

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
- -25.00% - - -

Information System Authority

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
200 006 - - - -

Notification service of state portal eesti.ee

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
200 006 - - - -

State portal Eesti.ee

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
200 006 - - - -

Maritime Administration

1
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
1 325 - - - -

An electronic solution for simplifying administrative procedures (Electronic Maritime Information System)

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
1 325 - - - -

E-selfservice

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
1 325 - - - -

The total statistics of services under the governance area

The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
266 653 22.38% 47 920.00€ - -

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Arendusprojekt on ellu viidud ja rahastatud Majandus- ja taristuministri käskkirjaga 16.10.15 nr 15-0329 "Toetuse andmine rakendusasutuse tegevusteks avalike teenuste koosvõime loomiseks" kinnitatud "Avalike teenuste koosvõime loomine" programmi raames.