Teenused numbrites
Teenuste baasstatistika kanalite ja asutuste lõikes. Osutamiste arv näitab, mitu korda teenust osutati. Aasta rahulolu näitab, kui rahulolevate klientide osakaalu. Aasta halduskulu näitab teenuse osutamise kulu asutusele. Kliendi halduskoormus näitab, kui palju aega kulus klientidel kokku teenuse tarbimiseks konkreetses kanalis.
Government administration
16All services across channels
E-selfservice
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
37 432 78.00% 0.00€ - -
State portal Eesti.ee
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
200 006 - 0.00€ - -
Website/ homepage
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
323 23.75% 225 890.00€ - -
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
- - 0.00€ - -
Telephone
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
- - 0.00€ - -
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
- - 0.00€ - -
Counter service at the bureau
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
61 000 68.00% 0.00€ - -
At the customer
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
- -25.00% 0.00€ - -
The total statistics of services under the governance area
Osutamiste arv (kordades)
Aasta Rahulolu (%)
Aasta halduskulu (€)
Otsene ajakulu klientidele (h)
Kogu ajakulu klientidele
298 761
41.08%
225 890.00€
0.00h
0.00h
Ministry of Economic Affairs and Communications (administrative area)
8Road Administration
1
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Issuing the document proving the right to drive
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
65 000
76.00%
-
-
-
E-selfservice
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
4 000
84.00%
-
-
-
Counter service at the bureau
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
61 000
68.00%
-
-
-
Ministry of Economic Affairs and Communications
5
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Service search from the service catalogue
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Website/ homepage
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Funding for the development of public services
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Website/ homepage
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Describing services in the service catalogue
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
322
-37.50%
47 920.00€
-
-
Website/ homepage
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
322
-37.50%
47 920.00€
-
-
Baltic Sea Region Programme
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
1
85.00%
12 270.00€
-
-
Website/ homepage
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
1
85.00%
12 270.00€
-
-
Requesting trainings
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-25.00%
-
-
-
Telephone
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Website/ homepage
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
At the customer
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-25.00%
-
-
-
Information System Authority
1
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Notification service of state portal eesti.ee
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
200 006
-
-
-
-
State portal Eesti.ee
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
200 006
-
-
-
-
Maritime Administration
1
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
An electronic solution for simplifying administrative procedures (Electronic Maritime Information System)
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
1 325
-
-
-
-
E-selfservice
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
1 325
-
-
-
-
The total statistics of services under the governance area
The number of times the service has been rendered
Annual satisfaction
Annual administrative cost
Direct customers time
The whole time customers
-
-
-
-
-
Pages
Arendusprojekt on ellu viidud ja rahastatud Majandus- ja taristuministri käskkirjaga 16.10.15 nr 15-0329
"Toetuse andmine rakendusasutuse tegevusteks avalike teenuste koosvõime loomiseks" kinnitatud "Avalike teenuste koosvõime loomine" programmi raames.